connection problem?

[oldsarge]

this is for anyone out there that is a comcast internet technician or any other type ive been having aconnection problem when playing tod aamo or khan sites game play will freeze up for 5 to 30 seconds at a time it could happen once or every 2 minutes it might not happen for couple of days or all the time where i have to stop playing of course if never happens when the tech is here and they say the signal is ok my son who is pretty good with computers has been trying to fix the problem he feels it could be a line problem he ran a trace program to track down the signal when the problem occurs but the problem dosent last long enough other than replacing the cables and modem im out of options any ideas would be greatly appreciated

[[UWS] Tassy]

I would be curious to see how many people see the NVIDIA LOGO when you connect, Fardoche does , I don't anymore and it's not about my computer here don't think so, so please I'd like to know if it's changing anythings ! After getting some answers, I'll post a message at steam itself.

[Beek]

Sounds like you replaced quite a few components already. My in-laws were having a similar problem with their internet. Their basement was a huge rats nest of RG-6 cables with splices all over the place. I ran a dedicated line for their pc back to the cable box and they never had another problem. Not sure if that is your issue. Let me know exactly what you tried.

Beek

[oldsarge]

beek ran a direct line from the main cable splitter to the cable modem for my computer same problem my son plays cod4 and is having similar problems the main cable runs to a 3way splitter each line runs to tv set one tv splits to run the internet modem on that modem is the modem for the vonage phone system the tvs arent affected only inetrnet and phone service will try several others things this weekend thanks for the help

[gunsofnavarone]

There are a couple of situations that might be causing your problems beyond anything in your household.

The first, would be network congestion. Cable internet service, is essentially a LAN. All computers that subscribe to cable internet access are actually on a WAN. That is, they belong to a single network. That network of computers, first go through the centralized cable system locally (the head-end) on it's way out to the rest of the world. Through experience, I have found that I encountered more congestion on cable than I ever have on DSL. Usually this congestion appears during the evening when more people are at home and on the internet. This is more of an issue on cable than DSL. The downside to cable is more congestion issues than DSL. The upside is the transfer rate is much faster than DSL (when the congestion is at a minimum).

The second issue you could encounter is anything/everything that you route through on the internet to reach the server. Such things that could affect it, is the weather. For instance, if a particular region is getting heavy snowfall and lines come down in that area (between you and your destination) or there are power outages in that same area, the internet then routes you differently to try to make that same connection. Additionally, quality of connections (both physical and electronic) could play a role as well. If there are weak/poor physical connections (telephone or cable) anywhere in the route to the server to where you are trying to connect to, your connection could be encountering ingress in the system. For instance, if again, there is bad weather, you have a connection that is not physically sealed adequately, and the wind is causing lines to sway in the air or branches are causing movement, this would act like someone pressing on that 'crack' in the system and opening it wider. Thus, outside signal sources that wouldn't otherwise be on that line can enter and interfere with the actual signal.
If you're actually given a different route to make your connection, you could also route through equipment that is substandard or even facing it's own congestion. Your ping may or may not reflect this.

Additionally, during the wintertime, beyond the regular snow/rain issues, there is another outside source that many people are not aware of that causes disturbances in systems. And that is the sun. During the winter, the earth is actually closer to the sun in its orbit around it, and solar flares then become a more prevelant and issue on systems. Here is a link about such a problem: www.shadowscope.com/archives/2006/12/there_goes_my_i.php

To a great extent, there may not be anything that you or your cable company can do to alleviate these things which may be largely out of their physical realm of control.

Here is another link which also explains some of what I already presented you.
www.tcpiq.com/tcpIQ/LineSpeed/Resources/SpeedFactors/

[gunsofnavarone]

...An additional comment I'd like to add on the subject.

If you feel that your problem is indeed with your cable company, than anything beyond them, then check with neighbors. Find out if any of them have cable. I further recommend that in doing so, DO NOT indicate to them that your are having a problem. Rather, simply ask them if they cable, and if they enjoy it. Many times, they themselves will provide you with a yes, and then go on to say something to the effect that "...overall it's a great service, but recently I have been encountering some issues/problems". I say this because you don't want to bring an accusation to your cable company "...of other customers having the same problems", where is could be interpreted that you planted the problem issue in their head. For instance, indeed a customer might be having issues, but maybe his problems are related to issues that are physically at his residence than on the rest of the system. For instance, they may live in an apartment with spaghetti-like old and outdated lines, or they might have rodent problems (Rats, squirrels, etc. all will/can chew on cable lines). Or they may have condensation at their household because their outside (ground-block) connection doesn't have or is lacking sufficient silicone coverage to block out this condensation. A whole variety of issues could affect on person, but has nothing to do with problems you are having.

[JumpMasterG]

Sounds like you're splitting WAY too much Sarge! I'd split once into a 4 way or something rather than string them out and split numerous times. Possibly boost the signal?

I demanded separate modems for my Internet (RoadRunner) and my digital phone. (Both through cable)

On a single modem each was trying to rob the ip address from the other knocking out one or the other. They said it was a rare occurrence but...

No problems since then at all.

By the way, I finally upgraded my TV and went to a HD signal...I'll never go back! Incredible to say the least!

[lt]

I used to slang cable...

My bet is that your reverse signal is junk

From what it sounds like, you need to rewire your house. If you have old copper 59 wire in there, that's no good. RG6 is a must!

also, you need to split your lines so that the first split goes directly to your modem or hub - then split another line to feed everything else.

On top of all of that, if the drop from the tap to your house is bad, or the tap itself is giving off low signal, nothing you do inside is going to make a difference. Of course there's no way to know how much signal you've got coming into the house without a meter.

I could probly tell you what the problem was if there was any with the cable if I could see it, but...

[oldsarge]

I like to thank those who responded to my request.After reading all the responses we made several changes.The cable from the splitter to the cable modem is an rg6 cable and is about 1 year old.The splitter which was installed by a comcast tech has 3 settings 2-7db and 1-3db,the cable for the computer was on the 3db line.We switched it to the 7db setting which didnt help much.We took a chance and replaced the cable modem that we now rent from comcast,i own the first one.After reinstalling the program i played dod and he played cod4 for about 4 hrs with no problems.WE reconnected the vonage phone modem and a second router with no problems for the last 4 days.I think its finally fixed.

[lt]

sounds good...but you're going to want to put your modem back on the -3 spot on the splitter because those are actually negatives, so you're losing more signal if you leave it on the -7.